Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Brizelonphrel ("we," "our," or "us") through our website brizelonphrel.world (the "Website").

This policy is in addition to your statutory rights as a consumer under Dutch and European Union law, including the right to withdraw from a distance contract within 14 days.

2. Right of Withdrawal

2.1 14-Day Withdrawal Period

Under European Union law, you have the right to withdraw from your purchase within 14 days of receiving the products without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the products.

2.2 Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by:

• Email: info@brizelonphrel.world
• Email: contact@brizelonphrel.world
• Email: support@brizelonphrel.world

You may use the model withdrawal form below, but it is not obligatory:

3. Return Conditions

3.1 Unopened Products

To be eligible for a full refund, products must be:

• Unopened and in their original packaging
• In the same condition as when received
• Returned within 14 days of delivery

3.2 Opened Products

If you have opened the product but wish to return it, you may still be eligible for a refund if:

• The product is defective or damaged
• The product does not match the description
• The return is within the 14-day withdrawal period

In such cases, we may deduct from the refund an amount corresponding to the decrease in value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact us via email at info@brizelonphrel.world or contact@brizelonphrel.world within 14 days of receiving your order
2. Provide your order number and reason for return
3. We will send you return instructions and a return authorization
4. Package the product securely in its original packaging if possible
5. Ship the product back to the address we provide

4.2 Return Shipping

You are responsible for the cost of returning the products unless:

• The products are defective or damaged
• We sent you the wrong product
• The products do not match the description

In these cases, we will cover the return shipping costs.

5. Refund Process

5.1 Refund Timeline

Once we receive your returned product and verify it meets our return conditions:

• We will process your refund within 14 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed

5.2 Refund Amount

The refund will include:

• The full purchase price of the returned products
• Standard delivery costs (if applicable)

We may deduct from the refund:

• The decrease in value of products if they have been handled beyond what is necessary
• Any costs you would have incurred if you had chosen a delivery method other than our standard delivery

6. Non-Refundable Items

The following items are not eligible for return or refund:

• Products that have been used beyond what is necessary to establish their nature and characteristics
• Products that have been damaged due to misuse or negligence
• Products returned after the 14-day withdrawal period (unless defective)
• Customized or personalized products

7. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us at info@brizelonphrel.world or support@brizelonphrel.world
• Provide photos of the defect or damage
• We will arrange for a replacement or full refund
• We will cover all return shipping costs

8. Wrong Product Received

If you receive the wrong product:

• Contact us at info@brizelonphrel.world or support@brizelonphrel.world
• Do not open the product
• We will arrange for the correct product to be sent
• We will cover all return shipping costs

9. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped:

• Contact us at info@brizelonphrel.world or contact@brizelonphrel.world
• Provide your order number
• We will cancel the order and issue a full refund
• Refunds will be processed within 5-7 business days

10. Packaging Changes

The manufacturer reserves the right to make changes to the packaging design without prior notice to customers. The store is not responsible for changes made by the manufacturer.

Such changes do not constitute a defect and are not grounds for return or refund.

11. Contact Information

For questions about returns or refunds, please contact us:

12. Geographic Scope and Advertising Compliance

12.1 Geographic Restrictions

This Refund Policy applies to orders placed from the Netherlands and the European Union. Return and refund procedures may vary for orders placed from other jurisdictions. Please contact us for specific information regarding returns from your location.

12.2 Google Ads Policy Compliance

Our refund policy and product information comply with Google Ads policies for dietary supplements. We maintain transparency about:

• The nature of our products as dietary supplements, not medicines
• Individual results may vary and no guarantees are made
• The importance of consulting healthcare professionals
• Clear return and refund procedures

Our refund policy reflects our commitment to customer satisfaction while maintaining compliance with advertising standards that prohibit making medical claims or guarantees about health outcomes.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of any material changes by updating the "Last Updated" date.